Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile preferences
• Usage Data: Information about how you use our online task planner and website
• Communication Data: Records of your communications with our support team
• Technical Data: IP address, browser type, device information, and cookies

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Log files and server data
• Cookies and similar tracking technologies
• Analytics and performance data
• Device and browser information

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Providing access to our online task planner
• Managing your account and preferences
• Processing your requests and inquiries
• Delivering customer support services

2.2 Communication

• Sending service-related notifications
• Providing time management tips and updates (with consent)
• Responding to your questions and feedback
• Sending important policy or service changes

2.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and development
• Personalizing your user experience
• Monitoring and preventing fraud or abuse

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contract: To fulfill our contractual obligations to provide services
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: To comply with Malaysian laws and regulations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted service providers who assist us in:

• Website hosting and maintenance
• Data analytics and performance monitoring
• Customer support services
• Email and communication services

4.2 Legal Requirements

We may disclose your information when required by:

• Malaysian law or legal processes
• Government authorities or regulatory bodies
• Court orders or legal proceedings
• Protection of our rights and safety

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Technical Safeguards: SSL encryption, secure servers, and firewalls
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Periodic security assessments and updates
• Staff Training: Regular privacy and security training for employees
• Data Backup: Secure backup systems and disaster recovery plans

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Typically, we retain personal data for 7 years after account closure or last interaction, unless longer retention is required by Malaysian law.

7. Your Rights

Under Malaysian PDPA and other applicable laws, you have the following rights:

7.1 Access Rights

• Request access to your personal data
• Obtain copies of information we hold about you
• Understand how your data is being processed

7.2 Correction Rights

• Correct inaccurate personal information
• Update incomplete data
• Modify your account preferences

7.3 Other Rights

• Withdraw consent for marketing communications
• Request deletion of personal data (subject to legal requirements)
• Object to certain types of data processing
• Lodge complaints with regulatory authorities

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for personalized content (with consent)

8.2 Cookie Management

You can manage cookies through:

• Our cookie consent banner
• Browser settings and preferences
• Third-party opt-out tools

For more information, see our Cookie Policy.

9. International Data Transfers

Your personal data is primarily processed within Malaysia. If we need to transfer data internationally, we ensure:

• Adequate protection measures are in place
• Compliance with Malaysian PDPA requirements
• Use of standard contractual clauses where applicable
• Notification and consent as required by law

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services or business practices
• Updates to applicable laws and regulations
• Improvements to our privacy and security measures

We will notify you of significant changes through email or website notice at least 30 days before the changes take effect.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Regulatory Information

This Privacy Policy is governed by:

• Personal Data Protection Act 2010 (Act 709) of Malaysia
• Communications and Multimedia Act 1998
• Other applicable Malaysian privacy and data protection laws

For complaints or concerns about our privacy practices, you may also contact:

Personal Data Protection Department
Ministry of Communications and Multimedia Malaysia
Website: www.pdp.gov.my