Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

1.1 How Cookies Work

• Cookies contain information that is transferred to your device's hard drive
• They help websites remember information about your visit
• They can store preferences, login status, and other useful information
• They enable websites to recognize you on return visits

1.2 Types of Information Stored

Cookies may store various types of information including:

• Your preferences and settings
• Login and authentication information
• Shopping cart contents or form data
• Language and location preferences
• Website usage patterns and analytics data

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be switched off. They are usually set in response to actions you take such as logging in or filling in forms.

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are most popular and if users get error messages. This helps us improve our website's performance.

2.3 Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personal features.

2.4 Marketing Cookies (Optional)

These cookies are used to deliver content more relevant to you and your interests. They may be used to track your activity across websites and to build a profile of your interests.

3. Cookie Duration

3.1 Session Cookies

Session cookies are temporary and are deleted when you close your browser. They are used for:

• Maintaining your login session
• Keeping track of your current visit
• Ensuring website security during your session
• Managing form data during completion

3.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. They are used for:

• Remembering your preferences between visits
• Analytics and performance monitoring
• Providing personalized experiences
• Marketing and advertising purposes

3.3 Cookie Retention Periods

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We work with reputable partners who comply with privacy regulations.

4.1 Third-Party Services We Use

4.2 Managing Third-Party Cookies

You can manage third-party cookies through:

• Our cookie preference center
• Individual service opt-out pages
• Browser settings and extensions
• Industry opt-out tools and platforms

5. Your Cookie Choices

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with options to:

• Accept All: Allow all cookies for the best experience
• Necessary Only: Only essential cookies for basic functionality
• Custom Settings: Choose specific cookie categories

5.2 Managing Your Preferences

You can change your cookie preferences at any time by:

• Using our cookie preference center (accessible in the footer)
• Adjusting your browser settings
• Using browser extensions for cookie management
• Contacting us directly for assistance

5.3 Cookie Preference Center

6. Browser Cookie Controls

6.1 Browser Settings

All major browsers allow you to control cookies through their settings:

6.2 Mobile Browser Controls

Mobile browsers also provide cookie controls:

• iOS Safari: Settings > Safari > Privacy & Security
• Android Chrome: Chrome Menu > Settings > Site Settings > Cookies
• Samsung Internet: Menu > Settings > Sites and downloads > Cookies

6.3 Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

• Login features may not work properly
• Preferences may not be remembered
• Some interactive features may be limited
• Personalized content may not be available

7. Cookies and Malaysian Law

7.1 Legal Compliance

Our cookie practices comply with:

• Personal Data Protection Act 2010 (PDPA) of Malaysia
• Communications and Multimedia Act 1998
• International privacy standards and best practices

7.2 Consent Requirements

Under Malaysian law, we:

• Obtain proper consent for non-essential cookies
• Provide clear information about cookie purposes
• Allow you to withdraw consent at any time
• Respect your privacy choices and preferences

7.3 Data Protection Rights

You have rights regarding cookies and personal data:

• Right to be informed about cookie use
• Right to access information about cookies
• Right to object to certain cookie types
• Right to withdraw consent for marketing cookies

8. Updates to This Policy

8.1 Policy Changes

We may update this Cookie Policy to reflect:

• Changes in our cookie practices
• New legal requirements or regulations
• Improvements to our services
• Updates to third-party integrations

8.2 Notification of Changes

When we update this policy, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify users of significant changes via email or website banner
• Provide at least 30 days notice for material changes

9. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

9.1 Cookie-Specific Inquiries

For cookie-related questions, please include:

• Your browser type and version
• The specific pages or features affected
• Your current cookie preferences
• Any error messages or issues encountered

10. Additional Resources

10.1 Related Policies

• Privacy Policy - How we handle your personal information
• Terms of Service - Rules for using our services

10.2 External Resources

• All About Cookies - General cookie information
• Your Online Choices - Advertising cookie opt-out
• Malaysian PDPA - Official privacy regulations

10.3 Technical Support

For technical assistance with cookies:

• Visit our support documentation
• Contact our technical support team
• Access browser-specific help guides